MICROSOFT | SALES ENABLEMENT LANDING PAGE

TLDR | Custom sales dashboards to help managers prioritize daily work

Role | Senior Product Designer

Responsibilities | Jumped into existing team to create final deliverable after project pivoted

Team | Two-person design team 

Overview

THE CHALLENGE

Microsoft's MSXI platform serves multiple role families across the sales pipeline, each with different priorities and workflows. WONGDOODY was brought in to redesign the MSXI Landing Page for ATU Sales Managers, building a dashboard that would help them prioritize daily work, surface key reports, and manage the Account Executives who report to them.

The core design challenge: create a system flexible enough to work across every MSXI role family, not just one. What started as a scoped landing page enhancement evolved mid-project. Microsoft asked us to move away from a static report catalog and toward something more ambitious: a true insights hub. That shift gave us room to fully reimagine the landing page experience and pitch original sales-enablement widget concepts, rather than simply reskinning existing reports.

MY IMPACT

Our team consisted of two Senior WD Product Designers, working closely with Microsoft stakeholders throughout the project. I joined to collaborate on the final deliverable design and build an in-depth deck for both stakeholders and end users.

I consolidated ATU insights and feedback from the first deliverable, then reimagined the dashboard widgets as customizable data visualizations built around key KPIs and sales insights.

Discover & Define

ONE UNIFIED TEAM

Research Inputs:

10 Group Interviews

40 Individual Interviews

1 Design Workshop

Research Outputs:

9 Personas

~20 Empathy Maps

150 Workflows

286 Unique synthesized research findings, categorized & prioritized

HOW WE COLLABORATED

WONGDOODY and Verizon’s internal UX team, LuxCE, operated as one unified team throughout the project, integrating their foundational research and strategic plan from the start, collaborating on research strategy and design planning and jointly expanding the design system to meet vRepair NextGen's UI needs.

Together we developed Jira stories, shared new builds with development and maintained a continuous feedback loop across every design sprint, with LuxCE stepping in to help solve challenges as they emerged. By categorizing each research finding, we were able to prioritize features and screens to integrate and redesign.

WHO WE INTERVIEWED

Our research included Verizon employees and end users of both systems. We focused on understanding how engineers and supervisors used each system daily, when they needed to swivel to outside systems to work tickets and how each system could be improved.

RESEARCH ARTIFACTS

Pain Point 1:

Time-intensive form completion

Pain Point 2:

Heavy swiveling

Paint Point 3:

Data-heavy displays

Pain Point 4:

Weak search tools

Pain Point 5:

Manual data validation

Pain Point 6:

Inefficient ticket navigation

Develop

WORKING IN AGILE SPRINGS

CREATING PRODUCT SPECIFICATIONS

Our research findings drove our design approach. From there, we established the design and product specifications for vRepair NextGen's MVP, validating each decision with both business stakeholders and users to ensure clearly-defined outcomes were met.

Design and implementation sprints ran in parallel and WONGDOODY and Verizon's internal UX team and development team worked in lockstep to maintain momentum and alignment across every cycle.

STRATEGIZING USER ADOPTION

As the product began taking shape, we turned our focus to launch, developing a holistic User Adoption Strategy alongside a comprehensive Communication and Marketing plan to roll out vRepair NextGen across all seven centers.

Deliver

GIVE USERS THE RIGHT INFORMATION AT THE RIGHT TIME

NEW LANDING PAGE DASHBOARD

Help users identify priority tickets to work and outstanding issues to address as they start their day.

SOLUTION RECOMMENDATION ENGINE

Using AI, help users identify recommended action(s) for solving tickets and provide quick access to the steps involved in taking that action.

OVERVIEWS & SUMMARIES + SHOW/HIDE PATTERNING

Show users key information about their tickets at the right time and allow users to customize their ticketing platform experience.

GOOGLE-LIKE SEARCH

Give users the ability to search open and resolved tickets, inventory and much more from one place using extensive filtering.

USE OF APIS & CONTEXTUAL IFRAMES

Reduce users’ need to swivel to external systems to find relevant information and validate data from vRepair.

QUICK ACCESS TO TICKET NAVIGATION

Allow users to take all actions on ticket from one place.