BUILD WHAT ACTUALLY WORKS. DESIGN FOR IMPACT. VISUALIZE WHAT COMES NEXT.

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Hi! I’m charlotte.

I’m a Los Angeles–based product designer (UX/UI) & consultant helping organizations turn complex ideas into thoughtful digital experiences, scalable systems & brands people genuinely connect with. With over 10 years of experience across startups, enterprise organizations, nonprofits & mission-driven businesses, I work at the intersection of strategy, design & human behavior to build solutions that are both intuitive & impactful.

I execute like a full creative shop. Human‑centered design & systems thinking are core to everything I make; from websites, mobile apps, internal tools, experiential events & graphics. I use in-depth research, rapid prototyping & collaborative management to build products to meet you, your team & your clients' needs. I’m passionate about bringing clarity & direction to new ideas & next chapters.

My education spans the science of human behavior, visual communication, user experience, business strategy & social impact. I hold a B.A. in Psychological & Brain Sciences & a Minor in Communication Design from Washington University in St. Louis, a certificate in UX/UI Design from General Assembly & I'm wrapping up my MBA with specializations in Social Impact, Entrepreneurship & Technology/AI at UCLA Anderson School of Management.

Skills & Tools: Figma/FigJam, Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Notion, Jira, Confluence, Asana, Miro, Lucidchart, GitHub, HubSpot, Zendesk, Salesforce, Twilio, Tableau, Wix, Squarespace, WordPress | Accessibility: WCAG 2.2 | Google Workspace

Resume

  • PRODUCT DESIGN CONSULTING

    Reimagined the end to end property damage claim adjudication experience for customer success providers & defined the design foundation for the future of Airbnb’s AI-powered claims platform.

  • UX/UI DESIGN

    Designed & prototyped an enterprise-wide ticketing tool to replace 20 year old legacy ticketing software. Tool supported repairs & maintenance across physical & cellular network infrastructure.

  • PRODUCT DESIGN • UX/UI DESIGN

    Designed internal software, consumer apps & websites for enterprise clients. Developed business development pitches with proof of concept prototypes for the agency.

  • GRAPHIC DESIGN

    Designed immersive, in-person activations to launch beauty products for an influencer marketing & public relations agency. Designs included logos, welcome signage, way-finding signage, menus, custom icons & merchandise.

  • SERVICE DESIGN

    Audited workflows & provided holistic recommendations to create a more efficient global project management ecosystem for an infrastructure consulting firm.

  • UX/UI DESIGN

    Designed the MVP of a secure, custom mobile sales tracking app & maintained staffing tools & website for the management consulting firm.

  • SERVICE DESIGN

    Uncovered usability barriers on a legal aid’s website & developed targeted recommendations to reach more people through self-help resources.

  • SERVICE DESIGN

    Co-founded a 24/7 community fridge mutual aid initiative logging over 50k visits over 6 years. Managed the volunteer community & co-developed the civic tech ecosystem that connects multilingual food seekers to resources.

  • IMPACT INVESTING

    Source, evaluate & recommend startups innovating in affordable housing & climate tech for UCLA Anderson’s $500k+ student-led impact fund.

  • UX/UI DESIGN

    Designed a fundraising website & online store for a non-profit orchard & regenerative farm in Western Massachusetts.

  • GRAPHIC DESIGN

    Designed the graphic identity for a beauty-meets-game-night immersive bowling alley experience for a skincare brand.

  • PRODUCT DESIGN

    Led customer success & helped automate matchmaking for an intergenerational homesharing marketplace that pairs empty nesters with younger folks looking for affordable housing.

  • PRODUCT DESIGN

    As Co-Founder of Honey’s queer bar, I created the original brand identity, social media strategy & produced 40+ events in partnership with local & national queer brands.

Case studies available upon request.

GET IN TOUCH.

I help organizations turn ambitious ideas into intuitive, scalable experiences. Tell me about your vision. I'll come back with a custom plan & case studies tailored to where you're headed.