Reimagined the end to end property damage claim adjudication experience for customer success providers & defined the design foundation for the future of Airbnb’s AI-powered, HITL claims platform.

Designed & prototyped an enterprise-wide ticketing tool to replace 20 year old legacy ticketing software. Tool supported repairs & maintenance across physical & cellular network infrastructure.

Co-founded a 24/7 community fridge mutual aid initiative logging over 50k visits over 6 years. Managed the volunteer community & co-developed the civic tech ecosystem that connects multilingual food seekers to resources.

As Co-Founder of Honey’s at Star Love queer bar, I created the original brand identity, social media strategy & produced 40+ events in partnership with local & national queer brands.

Uncovered usability barriers on a legal aid’s website & developed targeted recommendations to reach more people through self-help resources.

Source, evaluate & recommend startups innovating in affordable housing & climate tech for UCLA Anderson’s $500k+ student-led impact fund.

Designed internal software, consumer apps & websites for enterprise clients. Developed business development pitches with proof of concept prototypes for the agency.

Audited workflows & provided holistic recommendations to create a more efficient global project management ecosystem for an infrastructure consulting firm.

Designed the MVP of a secure, custom mobile sales tracking app & maintained staffing tools & website for the management consulting firm.

Designed immersive, in-person activations to launch beauty products for an influencer marketing & public relations agency. Designs included logos, welcome signage, way-finding signage, menus, custom icons & merchandise.

Led customer success & helped automate matchmaking for an intergenerational homesharing marketplace that pairs empty nesters with younger folks looking for affordable housing.